If you're stuck on the sign-in screen, work through these in order. Most issues are resolved in the first three checks.

Stash accounts are tied to a specific email address. If you have multiple emails, you might be trying to sign in with the wrong one.

Check: Look at the original Stash invite email — sign in with the email that received it.

Fix: If you signed up via Google or another SSO provider, click Continue with Google on the sign-in screen instead of using a password.

The Stash app lives at app.getstash.io. The marketing site (getstash.io without "app") doesn't have a sign-in form on the main page.

Check: Make sure you're at https://app.getstash.io.

If you've never received an invite email, you can't sign in. Stash isn't a self-serve sign-up — your team's Admin invites you first. See Inviting team members for what your Admin needs to do.

Check: Search your inbox (and spam folder) for an email from Stash. If nothing's there, ask your Admin to (re)send the invite.

Invites expire 7 days after they're sent. If you try to use an expired link, sign-in will fail with an "invite expired" message.

Fix: Ask your Admin to resend the invite.

If you previously had access but suddenly can't sign in, your account may have been removed (intentionally or by accident). Only Admins can remove team members — see What Admins vs Members can do.

Fix: Ask your Admin to check the Team page and re-invite you if needed.

If you've used Stash before with a password (rare — most accounts use SSO), reset it via the Forgot password link on the sign-in screen.

If the sign-in flow gets stuck or loops:

On the Stash mobile app, you can sign in but you can't sign up or pay. Sign-up and billing must happen on the web first. After your account exists, the mobile app works for everyone.

Get in touch via the chat icon on getstash.io with:

We'll trace the issue and get you in.